Shipping policy

This policy is applicable to domestic (India) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.

SHIPPING COSTS

We Offer Free Shipping for all Orders.

TRANSIT, HANDLING & ORDER CUT-OFF TIME DOMESTICALLY

In general, domestic shipments for order processing/handling 1 - 2 days (Monday to Saturday). For Shipment transit for 2 – 4 days. The order cut-off time will be 12:00 PM IST. Please allow an estimated 07-10 days for the order to arrive (this varies from product to product).

Delivery Terms

We use Bludart, eKart, DTDC, Ecom Exp., or Xpressbess and Delhivery to deliver the product. Based on the best delivery partner in your location.

CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at Contact@mittibox.com or come to our store.

Cancellations

If you change your mind before you receive your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Can I Track My Order?

YES, you will receive the AWB number (within 1 - 2 days) once you place an order. You can track your order on our Tracking Page with the help of the AWB number. If still, you face issues in tracking your orders.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck somewhere, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Note: For shipping days, If the post office is closed due to the holiday, weather, customs, or other conditions caused by unexpected delay, we can not guarantee the delivery time, please understand.

If anything is unclear or you have more questions, feel free to contact our customer support team.

Our Contact mail: Contact@mittibox.com

Our WhatsApp: +91 83330 51131